Episode 68

Community Insights with Hedan Zeng [Part 1 of 2]


4 November 2022

38 mins 4 secs

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About this Episode

Hello and welcome to CHAOSScast Community podcast, where we share use cases and experiences with measuring open source community health. Elevating conversations about metrics, analytics, and software from the Community Health Analytics Open Source Software, or short CHAOSS Project, to wherever you like to listen. We are super excited to have joining us as our guest, Hedan Zeng, Director of Product Management at Common Room, the intelligent community growth platform for today’s fastest-growing companies. Today, we’ll learn all about Common Room and how they think about metrics. We’ll also find out about the metrics they use, and Common Room’s theory and approach to design, from data to user interface. Download this episode now to find out much more, and don’t forget to subscribe for free to this podcast on your favorite podcast app and share this podcast with your friends and colleagues!

[00:01:38] Hedan tells us all about Common Room.

[00:04:11] Hedan dives into how they think about metrics at the Common Room, and she explains each of the metrics they use such as membership, community responsiveness, and sentiment.

[00:08:26] We find out what Hedan’s role is at Common Room and the steps that led her to forming where she is today, which includes her experience working at Medallia.

[00:15:02] Sophia wonders if Hedan is seeing any behaviors that surprised her or she wasn’t expecting to see from the application of the software.

[00:20:32] Find out if Common Room have words that they’ve put to that different philosophy of measurement.

[00:23:12] We learn about the process Hedan has for identifying which of these different usernames on different platforms actually belong to the same person.

[00:26:03] Hedan explains how she navigates the difference between I need to present in my community and engage in the social contract of listening to people versus this is a thing I could automate and build a workflow for this.

[00:28:42] We hear how Hedan is helping customers navigate through varying privacy/data sharing policies, and she shares advice for open source projects and communities.

[00:31:45] Find out where you can follow Hedan online.

Value Adds (Picks) of the week:

  • [00:32:27] Georg’s pick is being amazed with the after school programs.
  • [00:33:32] Venia’s pick is the power of reframing live events for good connection.
  • [00:35:36] Hedan’s pick is Beat Saber.
  • [00:36:21] Sophia’s pick is a packable sun hat.


  • Venia Logan
  • Georg Link
  • Sophia Vargas


  • Hedan Zeng



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