Hedan Zeng is Director of Product Management at Common Room, the intelligent community growth platform for today’s fastest-growing companies. She is responsible for the product pillars that allow customers to lead with advocacy, provide intelligent support, and report on the health of their community. Hedan helps community managers achieve useful, actionable insights through technologies like natural language processing and artificial intelligence. Prior to Common Room, Hedan led the product strategy, development, and go-to-market for Text Analytics and Speech products at Medallia, a leader in the customer experience management space. Hedan received her bachelor’s degree from Columbia University concentrating in Economics and Psychology.
11 November 2022 | 41 mins 1 sec
Welcome back to Part Two to a conversation we had with our amazing guest, Hedan Zeng, who’s the Director of Product Management at Common Room. In Part One, we spoke to Hedan about the development of Common Room, the history of Hedan’s personal journey in community, and what Common Room’s real philosophies around community health have been. Today, we brought her back so we can talk more about our metrics.
4 November 2022 | 38 mins 4 secs
We are super excited to have joining us as our guest, Hedan Zeng, Director of Product Management at Common Room, the intelligent community growth platform for today’s fastest-growing companies. Today, we’ll learn all about Common Room and how they think about metrics. We’ll also find out about the metrics they use, and Common Room’s theory and approach to design, from data to user interface.