Samantha Venia Logan is an expert in Online Community Management and full-stack marketing. She started her own YouTube channel in 2010, and RESCQU.NET in 2013. She worked for Constant Contact, and returned to college for a specialization in online community management. Then she attained all 12 certifications from DigitalMarketer. She spent the past 8 years learning the diverse skills necessary to develop strong stable online communities that make her clients' services and products integral to their function.
Samantha Venia Logan is one of the creators of the CHAOSS Social Currency Metric System (SCMS) metric and a regular panelist on CHAOSScast.
11 November 2022 | 41 mins 1 sec
Welcome back to Part Two to a conversation we had with our amazing guest, Hedan Zeng, who’s the Director of Product Management at Common Room. In Part One, we spoke to Hedan about the development of Common Room, the history of Hedan’s personal journey in community, and what Common Room’s real philosophies around community health have been. Today, we brought her back so we can talk more about our metrics.
4 November 2022 | 38 mins 4 secs
We are super excited to have joining us as our guest, Hedan Zeng, Director of Product Management at Common Room, the intelligent community growth platform for today’s fastest-growing companies. Today, we’ll learn all about Common Room and how they think about metrics. We’ll also find out about the metrics they use, and Common Room’s theory and approach to design, from data to user interface.
7 October 2022 | 49 mins 40 secs
Our guests are Victoria Cumberbatch, Founder of adventuresOFcommunity, a Community Development Consultancy, and Bri Leever, a Community Architect and Founder of Ember. Our conversations take us through finding out how everyone got their start in community, and what numbers mean for our brands and what they’ll mean for open source health. Also, we’ll find out about Bri’s learning journey, and more about the metrics Bri and Viki are using and the kinds of stories they’re telling with them.
19 August 2022 | 48 mins 53 secs
We’re so excited to welcome back Jono Bacon, a leading community and collaboration strategy consultant, author, and speaker, and previously led community at GitHub, Canonical, and XPRIZE. Our conversations today include a mix of revisiting some things we talked about in Jono’s previous episode, updates on what’s changed in the community industry and in his world, as well as some new things that are happening in Web3.
8 July 2022 | 42 mins 16 secs
We are super excited to have as our guest, Richard Millington, who’s the Founder of FeverBee and author of Build Your Community. Today, we’ll be talking with Richard about communities, metrics, and what FeverBee does for organizations.
4 June 2022 | 36 mins 2 secs
Today, we have Brian Oblinger, Senior Vice President of New Products at Commsor, and Lori Goldman, Community Manager at ForgeRock. Our conversations touch on how Brian and Lori found themselves in community and their experiences with measuring community health over the years. We also learn about some start-ups in the community, what CMX has done in the community, where the community is going in a post 2022 world, and some projects Lori and Brian are working on.
6 May 2022 | 45 mins 3 secs
Today, Venia, Don, and Sean are having a panel discussion about the juicy news with Google Analytics, the history of it, their experience with it over the years, and the future of metrics.
8 April 2022 | 44 mins 8 secs
On this episode we have joining us, Chenqi Shan, who’s an open source developer at Huawei Open Source management center. Today we have a great discussion about GrimoireLab, which is a powerful CHAOSS tool for gathering data, and we find out a multitude of dashboards that can be used to show metric models.
11 February 2022 | 36 mins 6 secs
Today, we have joining us again, Carina Zona, who is the Head of Developer Relations for Toolchain, which is the lead sponsor of Pantsbuild open source project. If you listened to our previous episode, in Part 1 we talked about the Pants community and how it’s been evolving over the last ten years, and there were conversations about some qualitative means of measuring and some culture around growing community. Today’s episode is Part 2, where we get more hands-on with what you can do with data with understanding the community. Also, Carina details about the tools they use to satisfy their data needs, how they organize all the data, and more about Savannah CRM and tagging.
28 January 2022 | 44 mins 4 secs
Today, we are super excited to have as our guest, Carina Zona, who is the Head of Developer Relations for Toolchain, which is the lead sponsor of Pantsbuild open source project, as well as the Founder of CallbackWomen. Our discussions take us into Carina sharing her knowledge about some qualitative means of measuring and some culture around growing communities. Her passion has been trying to increase gender diversity in this industry as a side project on top of developer relations, and we learn what she’s been doing to help advocate this. We learn more about the Pants community, what this project is, and Carina tells us about adding the welcome channel on Slack and the quantitative work she’s doing on it using Savannah CRM.
22 October 2021 | 36 mins 18 secs
Today, our guest is Erin Staples, who works as a Community Advocate at Orbit. She is with us to talk about social science theories and what we can learn from other communities. Erin tells us the importance of making sure your contributors feel valued, creating a very inclusive, mindful environment online, and she explains how we can learn a lot from how Fandom communities measure health. She goes in depth about behaviors at gatherings such as conferences and she shares advice in creating online spaces.
8 October 2021 | 50 mins 43 secs
On today’s episode, we are discussing about the pitfalls since there are a lot of things that can go wrong when implementing your metrics from getting over the feeling of being lost in the data. Also, we’ll be talking about a variety of different communities from very small all the way to larger ones. Daniel and Sean share some frameworks they have found work really well for building and deciding metrics, and how metrics are assessed to make sure whether or not they are still relevant.