Episode 61

The Untapped Potential Of Goal-Oriented Metrics with Richard Millington


8 July 2022

42 mins 16 secs

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About this Episode

Hello and welcome to CHAOSScast Community podcast, where we share use cases and experiences with measuring open source community health. Elevating conversations about metrics, analytics, and software from the Community Health Analytics Open Source Software, or short CHAOSS Project, to wherever you like to listen. We are super excited to have as our guest, Richard Millington, who’s the Founder of FeverBee and author of Build Your Community. Today, we’ll be talking with Richard about communities, metrics, and what FeverBee does for organizations. Download this episode now to find out much more, and don’t forget to subscribe for free to this podcast on your favorite podcast app and share this podcast with your friends and colleagues!

[00:01:31] Richard introduces himself, he tells us about FeverBee, and how he got into the field of communities.

[00:06:11] How did Richard move Seth and a lot of his clients into the headspace of being community first and what a community could do for his brands?

[00:12:29] Richard dives into the topic of convince and persuade.

[00:16:22] We hear Richard’s thoughts on how to set goals for community or for existing communities that are out there today.

[00:19:26] When you find what your goals are for engaging a community, Georg wonders how to do this authentically without overriding what everyone else is already doing in the community, and Richard tells us how they approach it.

[00:25:02] We learn from Richard the way to go about understanding what matters for your community and finding the right goals.

[00:29:10] When it comes to open source communities, Richard shares suggestions of where to begin when people are trying to figure out what goals to set.

[00:30:56] Georg asks Richard if he’s ever done a workshop in an asynchronous way over mailing lists or slack where you didn’t require everyone to be in the same room at the same time for the workshop.

[00:31:55] We hear about setting targets based upon prior data or data that already exists, and Richard explains a problem in plucking metrics from thin air.

[00:36:53] Find out where you can follow Richard on the internet.

Value Adds (Picks) of the week:

  • [00:37:46] Georg’s pick is enjoying their backyard pool.
  • [00:39:24] Richard’s pick is his girlfriend’s cat finally likes him.
  • [00:40:31] Venia’s pick is the importance of travel.


  • Georg Link
  • Venia Logan


  • Richard Millington



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